What Time Will My Garbage And Recycling Be Picked Up?
Our drivers will arrive between 6:00 am and 5:00 pm on your schedule service day. Your cart should be at the curb and accessible to the driver prior to 6:00 am. If you think the driver passed by before your cart was out, call our office immediately. If the driver is still in the area we can send him back. You may request next-day service for a small fee.
What Can I Recycle?
Recycling service is selective only Please contact our customer service sale for a complete list of acceptable recyclables.
Will The Driver Pick Up Garbage Outside Of The Cart?
No, if you find you have more trash than will fit in the cart, you may wish to add an additional cart to your service. Please call the office to arrange for an extra cart. 20 21 03 02
The driver will pick up bagged or containerized garbage/recycling, that does not fit inside the cart, at no charge as long as he can safely pick it up. Anything that's too heavy for the driver will be left behind. If you find something left behind you should call the office to schedule a special pickup so that we can send out a driver with a helper.
What Do I Do With Large Items I Need To Dispose?
The driver will pick up any large items in regular routes. If you have any of the following bulky items : white goods (stoves, hot water heaters, etc.), refrigerators, freezers, air conditioners, dehumidifiers, mattresses, box springs, sofas, chairs, larger furniture items, carpeting, etc. Please call our office to schedule a pick up at additional cost per items.
May I Dispose Of Yard Waste?
Grass clippings, leaves and other garden debris must be bagged. Shrubbery, brush and tree trimmings that are less than 5 centimeter in diameter and 1 meter long are also allowed.
What Can't I Put In The Cart?
You may not dispose of any radioactive, hazardous, volatile, explosive, corrosive, highly flammable, infections, bio-hazardous, or toxic material as defined by applicable DNACPN laws or regulations. In addition you may not dispose of any electronics, fluorescent bulbs or tubes. No tires, batteries or construction debris such as wood, pallets, drywall, plaster, roofing, siding, concrete or brick may be placed in the dumpster. You may not dispose of liquids of any kind or medical waste like needles and syringes. YOU MAY NOT PUT ANYTHING IN THE CART THAT MAKES IT TOO HEAVY FOR THE DRIVER TO PICK UP! Please call the office to schedule a special pickup if any of the following situations apply.
What Do I Do With Waste That I Cannot Put In The Cart?
Macrowaste Environmental Service offers a household hazardous waste program for all residents. Please call us for more information. 20 21 03 02
What If My Scheduled Pick-up Falls On A Major Holiday?
Macrowaste is closed on New Year's Day, Memorial Day, Ramadan day ,Tabaski day, and Christmas Day. When a holiday occurs during the week all service is moved back one day. So if the holiday is on a Monday and your normal service day is Friday, the driver will come on Saturday. If you have not received service by the end of the day following your scheduled pick-up day, please call our office. 20 21 03 02
What Happens When The Weather Is Bad?
We try to maintain schedules no matter what. But we will not endanger our drivers. If we miss your scheduled pick-up, we will try to pick-up on the following day. If bad weather continues for more than one day, know that we will do our best to pick-up your garbage as soon as possible. If you have not received service by the end of the day following your scheduled pick-up day, please call our office. 20 21 03 02
What If The Driver Didn't Pick Up My Garbage?
If you believe your driver missed your scheduled service day, and the week did not contain a holiday or weather-related emergency, call us immediately at 20 21 03 02. Missed service must be reported within 48 hours. No credits are given for missed service. If the service was missed due to an error on our part we will send a truck to complete the service within 24 hours. It is your responsibility to ensure that the cart is at the curb and accessible by the driver by 6:00am on the service day.
When Is My Payment Due? What If I'm Late With A Payment?
Payment is due the 15 th of each month for all billing cycles. The driver will not pick up your garbage or recycling until the bill has been paid. There are no credits given for missed service due to late payments. You may register for online access to your account and pay any charges due. You may also call the office and a customer service representative will be happy to assist you. 20 21 03 02
What If I Move?
Please contact us immediately to remove the cart and stop service if you no longer wish to be responsible for the charges. New owners must call the office to continue the service.