What If My Scheduled Pick-up Falls On A Major Holiday?
When your scheduled pick-up falls on New Year’s Day, charismas day, Tabaski , Ramadan, your dumpster may be serviced on the day prior to, or the day after, the holiday. Scheduled pick-up days for the remainder of the week may be delayed by one day. If you have not received service by the end of the day following your scheduled pick-up day, please call our office at 20 21 03 02.
What Happens When The Weather Is Bad?
We try to maintain schedules no matter what but, we will not endanger our drivers. If we miss your scheduled pick-up, we will try to pick-up on the following day. If bad weather continues for more than one day, know what we will do our best to pick-up as soon as possible. If you have not received service by the end of the day following your scheduled pick-up day, please call our office.
What If The Driver Didn’t Pick Up My Garbage?
If you believe your driver missed your scheduled service day, and the week did not contain a holiday or weather-related emergency, call us immediately at 20 21 03 02. Missed service must be reported within 48 hours. No credits are given for missed service. If the service was missed due to an error on our part we will send a truck to complete the service within 24 hours. The driver may attempt to return to service a container blocked by a vehicle but is not required to do so. It is your responsibility to ensure that the container is accessible by the driver.
When Is My Payment Due? What If I’m Late With A Payment?
Payment is due by the 15th of the month. Please contact us if you expect your payment will be late.
A finance charge computed at the periodic rate of 2% monthly (annual percentage rate 24%) may be assessed on past due balance of thirty days or more. Service will be interrupted if payment is not received within 30 days.
How Do I Get Service Restored?
Your service will be restored when the account is paid in full, including service charges and all late fees. If your dumpster was removed due to non-payment, you need to call our office. We will make arrangements to resume service, and you will be charged a 5,000 CFA delivery fee to return the dumpster to your site.
Will The Driver Pick Up Garbage Outside Of My Commercial Dumpster?
Anything not completely inside the dumpster is considered extra yardage and will incur a charge of 2,500 FCFA per 100 liter. The container lid must be completely closed. If you do not wish to be charged for extra yardage, you may call the office and ask for a drivers request to leave anything outside the dumpster.
What Can’t I Put In The Dumpster?
You may not dispose of any radioactive, hazardous, volatile, explosive, corrosive, highly flammable, infections, bio-hazardous, or toxic material as defined by applicable state, or local laws or regulations. No tires or construction debris such as wood, pallets, drywall, plaster, roofing, siding, concrete or brick may be placed in the dumpster. YOU MAY NOT PUT ANYTHING IN THE DUMPSTER THAT MAKES IT TOO HEAVY FOR THE TRUCK TO PICK UP!
What If I Sell My Business?
It is the responsibility of the business owner who entered into the agreement for service with Macrowaste to inform us of any changes regarding the person responsible for payments on the account. You must contact us immediately to remove the container and stop service if you no longer wish to be responsible for the charges. New owners must sign an agreement if they wish to continue the service.